Frequently Asked Questions

 iOS and Android Version, Hardware

During App development we must always operate under the specifications and guidelines provided by Apple and Google, which suggests that, among other things, that apps and app updates for the App Store and Google Play Store must always be developed using the latest iOS and Android versions. This of course also means that new apps are reserved for the current smartphone operating systems and hardware. Because our products are also security related, we advise that you always use the latest smartphone with the most recently updated version of iOS or Android.

 Electric Door Opener Tamper Protection

During App development we must always operate under the specifications and guidelines provided by Apple and Google, which suggests that, among other things, that apps and app updates for the App Store and Google Play Store must always be developed using the latest iOS and Android versions. This of course also means that new apps are reserved for the current smartphone operating systems and hardware. Because our products are also security related, we advise that you always use the latest smartphone with the most recently updated version of iOS or Android.

 RFID function (D10x/D11x/D20x/D21x series)

D10x/D20x series:

The D10x/D20x series has a built-in 433 MHz transceiver, which was originally planned to control additional sensors and remote controls (e.g. garage doors). Unfortunately, there was not only too little demand in this regard, but also a lack of third-party providers using corresponding modules. The 433 MHz module therefore remains inactive. 


D21x series:

The D21x series features a built-in 125 kHz RFID reader for access control (Active Reader Passive Tag (ARPT) system), as specified in ISO/IEC 18000-2:2009 Part 2 which makes them compatible with other third party key fobs and card entry systems.

A maximum of up to 200 key fobs can be registered.


D11x series:

The D11x series does not have an integrated RFID module.

 Push messages are not displayed or only delayed

As soon as a visitor rings the device a message gets send directly to the Apple / Google push server. In general the operating system of the mobile end device (iOS, Android) manages reception and display of a push notification. The DoorBird App functions as every other App and it usually takes 2-3 seconds until the push notification shows up on your mobile device.

The most common examples are (sorted by frequency of occurrence):

  • A network component within your network goes into sleeping mode and awakes only through activity of your mobile device again. Solution: Update the firmware of the Wi-Fi components (e.g. router or repeater) in your network
  • The operating system restricts the background activity of the DoorBird app and thus prevents push messages from being delivered promptly. Under Android, relevant settings can usually be found under Settings → Apps → DoorBird → Battery
  • The mobile device’s internet connection is unstable (Wi-Fi or mobile data). Solution: Improve the connectivity of the mobile device. The internet speed booked from the mobile phone service provider is not sufficient information.
  • The device’s connection to the internet is unstable (Wi-Fi or Ethernet). Solution: Improve the connectivity of the device. The internet speed booked from the internet provider is not sufficient information.
  • The mobile device is in sleep or “do not disturb” mode. Solution: Our DoorBird App does not overrule you’re the system settings of your mobile device. Deactivate this mode to receive push notifications.
  • The mobile phone operating system does have battery saver settings activated that automatically end apps and processes that are running in the background. Solution: Add the DoorBird App to the list of exceptions so it is not affected by this by the battery saver.
  • There are apps installed on the mobile device that fit into category battery saver, cache cleaner, system optimizer. Apps in this category end processes running in the background. Solution: Add the DoorBird App to the list of exceptions so this app does not interfere with the DoorBird App
Push notifications for events are not activated in the DoorBird App settings. Solution: Open the DoorBird App → Settings → click on the added device (e.g. aabbcc0001) → Push Notifications → Doorbell → Activate

 Doorbird IP Video Door Station cannot be added for the live view - "Adding Failed"

We ship all DoorBird IP video door stations with administration access (e.g. abcdef0000) and one pre-configured app user (e.g. abcdef0001) to be able to quickly install the device and test it.


For an easy input of the data, QR codes are available on the document "Digital Passport" that are valid until the user data in the DoorBird App administration was changed.


If the DoorBird IP video door station is "online" according to the online check (https://www.doorbird.com/checkonline), but the DoorBird app displays an error message when adding the app user for the live view, 99% of the time the pre-configured app user (e.g. abcdef0001) has been changed or even removed.


This can be checked in the DoorBird App:

Settings → Administration → Login → Users → Settings


a) If the app user (e.g. abcdef0001) no longer exists, please create a new user, write down the username and password and then add it by entering it manually.

b) If the app user (e.g. abcdef0001) exists, but the password is different from the Digital Passport document, make a note of the new password and then add them by entering it manually.


Hint: You can use the "Share user data" function to generate a new QR code for the user. You can open the mail client to forward the information or directly generate a PDF that can be saved on the smartphone or shared via other apps.


If it is not possible to log in to the administration of the DoorBird App, although the unit is "online", we recommend a reset to factory defaults as mentioned in the article on this page

 General info about the App

 Motion Detector

For devices with a built-in motion sensor, you can activate it in the administration of the DoorBird App (DoorBird App → Settings → Administration → Login → Motion Sensor → Settings).


Push notifications

If the motion sensor is enabled, and you would like to receive push notifications for motion events, you need to enable them separately in the mobile device settings (DoorBird App → settings → click on the added user, e.g. abcdef0001 → push notifications → motion).


Cloud Recording

Cloud Recording for motion events must be enabled separately (DoorBird App → Settings → Administration → Login → Cloud Recording → Motion Sensor → Settings).

The user must have active permission to view motion events (DoorBird App → Settings → Administration → Login → Users → Settings → click on the correct user, e.g. abcdef0001 → permissions → motion).


Schedule

Push notifications and Cloud Recording both require the same activated schedule (DoorBird App → Settings → Administration → Login → Motion Sensor → Settings → Schedule for actions → Push notification).

 Cloud Recording

All DoorBird IP video door stations come with an integrated free image history.

You can find further information about our "Cloud Recording" feature on the following page:


https://www.doorbird.com/cloud-recording 

 Video recording / Third party systems / Integration

We offer a comprehensive open API for any kind of third-party integration (e.g. NAS, NVR, VMS, Home Automation, Smart Home etc.). You can find further information online: https://www.doorbird.com/api


In addition, we already offer instructions for many interesting integrations on our DoorBird connect pages: https://www.doorbird.com/connect

 Dimensions of a specific device

You can find the dimensions and further information in the provided data sheets below each product in our webshop: https://www.doorbirdintercom.com.au


Do not hesitate to get in touch if you have any questions regarding our products: hello@doorbirdintercom.com.au 

 Required Internet Speed

The DoorBird requires High Speed Internet (Landline): DSL, Cable or Fiber, with DHCP. Internet Upload Speed minimum 0,5 mbit/s or faster. The faster the Internet, the better the image and audio quality. Please do not connect the DoorBird to an 3G/4G/LTE router (Stability, Latency, TCP/UDP package loss).

 Weatherproof design

The DoorBird has been conceived for use outdoors in harsh environmental conditions. Therefore it has been certified in accordance with the IP65 outdoor industry standard and has been accredited to meet the requirements of Protection Class A1 for rain and snow (which is ,for example, the standard in Northern Europe, North America and Canada).

 Sequence of notification of mobile devices

A ring signal is a very time-critical signal in practical use. Therefore, it is not possible to define a sequence for smartphones / tablets that is processed one after the other when a visitor rings the doorbell.


All users are notified simultaneously on their smartphone via push notification and can see the visitor live.


If a user would only receive a signal 30-60 seconds later, i.e. if there is no response from a user previously notified, the visit is already long gone.

 Conventional door opener button

Our models support the use of a conventional door release button inside the house to open the front door, garage, etc. without a smartphone or tablet. Please make sure that the button isvoltage-free, e.g. https://secure.effeff.de/index.php?key=produktkatalog&ID=100318&c=effeff&treeID=157526&lang=en


Please make sure to follow the instructions and the connection diagram in the manual.

 Mounting height / lens

All models of our IP video door station use a hemispherical ultra-wide-angle lens. This means that a low mounting height is sufficient to display a person in front of a device at minimum distance (~ 50 cm / 20 in).


It is not possible to rotate the camera module or mechanically adjust the lens on any model, so horizontal installation of the IP video door station is not possible.


The camera lens should be installed at a height of at least 145 cm / 57 in.


D11 series: Due to its compact design, this series is ideal for locations where other models could not be installed. For this purpose, we offer additional mounting brackets in our web shop to cope with complicated installation conditions.


Please always check the optimum installation height for your location before installation. 

 Cloud Service

Our products are cloud-based solutions (see also NEST, Dropbox, etc.). For reasons of reliability and security no port forwarding is conducted through the internet (using NAT or DynDNS). Our products establish an encrypted VPN tunnel connection to our cloud server (located in a highly secured data centre in Germany).


Our products rely on the same secure communications technology used by financial institutions for online banking (SSL). The remote access via our cloud-server is free of charge.


It is not technically possible to use our products autonomously without internet access or without access to our cloud servers, as otherwise key functionality like, for example, push notifications (special server security certificates required by Apple and Google), remote access, periodic free software updates etc. would not be available. 


The entire solution is tested and approved by the responsible state office of Germany for Data Privacy and Data Security. 


If you want to work without a cloud server you may use an autarkic IP system from e.g. Siedle or Gira, which of course do not provide the same functionality. As a provider of intelligent and convenient Smart Home solutions we do not offer products without connection to our Cloud-Server. It is not possible to use of third-party Cloud Services e.g. from Google Drive, ownCloud, Dropbox, Microsoft Azure, Amazon S3 (for security reasons!). 

 Windows / macOS app or browser access

Our IP video door stations support the secure and smooth use with popular smartphones and tablets (iOS, Android) or our IP video indoor station A1101.


On other platforms we additionally offer the possibility for modern web browsers to configure the device using the web administration tool as well as watching the live view using the HTML5 widget.


Web administration tool: https://webadmin.doorbird.com

HTML5-Widget: https://www.doorbird.com/widget

 Fixed video internal unit - A1101

As fixed internal video unit we recommend the use of our compact IP video indoor station A1101 in conjunction with all DoorBird IP video door stations. The IP video indoor station A1101 comes with a 4“ True Color Display Touch Screen with scratch-resistant tempered Gorilla® glass and excellent audio quality.


In addition we do offer the table stand A8003 which is designed for using the IP video indoor station A1101 on tables and sideboards.


You can find both products in our webshop: https://www.doorbirdintercom.com.au

 Number of end devices

The DoorBird IP video door station allows up to eight mobile devices (iOS, Android) or indoor stations per call button to the access the live view in parallel.


When someone rings the DoorBird, a push notification is sent to all mobile devices that are registered for the call button and have push messages activated for the DoorBird App. 

 Anti-theft protection

Our DoorBird IP video door stations are protected against theft with special security screws, like any other high-quality door intercom system.


Current there are only two known cases where a DoorBird IP video door station has been was stolen. In case of theft the device can be completely locked.


In case of theft, you can send us of copy of the official police report. We will find a solution for you. 

 Additional Cameras / Integration of third-party cameras into the Doorbird App

The BirdGuard B101 is an additional camera that can be operated in our DoorBird App.

The integration of third-party cameras is not possible in conjunction with the DoorBird App.


You can easily integrate the BirdGuard B101 as well as our DoorBird IP video door stations into third-party systems. 

 Connection of an electronic door/garage/gate opener or strike

Our IP video doorstations allow for connection options for standardised electric door, gate or garage openers (two wires). It is possible to connect all door openers that can be used in the range up to a maximum of 24 V (AC/DC) and 1 A. More information and a schematic diagram can be found in the manual of the respective model.


The IP video doorstations do not provide a power supply for the opener. A separate power supply must be provided. For a suitable power supply and further information, please contact the manufacturer of your door opener.


Door strike example: https://doorbirdintercom.com.au/collections/door-locks/products/lockwood-es110-1m-ip56-duty-electric-strike

 Static IP-Address / DHCP

We have not built-in a way to manually configure static IP address details into our firmware. If you must set one of our network devices to work with static IP-address details, you should set this comfortably in your DHCP server / router for the certain MAC address of our network device. Configuring static IP-address details into a device without using DHCP leads to well known problems in practice, so this is never recommended in a modern network.

 SIP

All DoorBird IP video door stations have a built-in SIP module for integration with various SIP phones and Home-Automation systems to meet advanced audio and video communication needs. DoorBird therefore provides the possibility to perform SIP integrations through a SIP interface that can be accessed via the App (DoorBird App -> Settings -> Administration -> Login -> SIP settings). As SIP is not standardized, any integration has to be configured individually. This is only possible with considerable effort and DoorBird does not provide any support on individual SIP integrations. DoorBird undertakes ongoing development efforts to integrate SIP.


All compatible SIP devices and installation manuals can be found here: www.doorbird.com/sip

 Connectivity problem in a mobile phone network?

In some regions mobile phone network operators block the access to certain services or on standard ports (e.g. HTTP [80], HTTPS [433]), e.g. by using a passive proxy server or because of erroneous routing (normally a temporary problem). This case is very rare but it cannot be bypassed without knowing how the mobile phone network operator is blocking which data. A simple work-around for checking is the temporary use of a VPN service, e.g. www.vyprvpn.com (free for a short test).


If a connection is possible using a VPN service, get in touch with your mobile network operator and forward this information:  https://www.doorbird.com/downloads/misc/ports_en.pdf


 Wi-Fi / Wi-Fi problems / ethernet cable

D10x/D11x/D20x/D30x/A106x/A108x/A110x:


For the devices with integrated WLAN module, we have explicitly included the point "WLAN range" in the product design. Our devices therefore deliver significantly better results than many relevant competitor products.


If you have Wi-Fi problems or need further information on how to set it up, you can find help on the following page: https://www.doorbird.com/wifi


Unfortunately and regardless of our assistance, there are always environments in which Wi-Fi does not work to satisfaction. We have no influence on this, as we already use the maximum antenna radiation permitted in the EU, Canada and the USA.


In general for reasons of stability (availability, reliability) and possible delays for push messages we generally recommend connecting the devices via network cable.


D21x:


This series has no integrated Wi-Fi module and is operated exclusively via network cable.


All models:


If only two wires (and no network cable) are available at the installation location, we offer a solution in our shop with the 2-wire Ethernet PoE converter A1071.

 Multiple video door station

The DoorBird app supports up 10 DoorBird Video Door Stations and additional BirdGuard cameras.


You can switch backwards and forwards between the video door stations and additional cameras within the app by tapping using the tip of your finger.

 General - Power supply

You can power up our IP video door stations or our add-on products using one of the following options:

1. Power over Ethernet switch or injector (PoE 802.3af Mode-A, e.g. TP-Link TL-PoE150S)

2. Plug-In power supply for the voltage range from 110 to 240 V (included for all models except the DoorBird D21x series)

3. DoorBird DIN rail power supply (optional available in our web shop below "Accessories")


For warranty reasons, our devices may only be operated with power supply units purchased directly from us, as these are individually tested and specially certified.


The power supply via PoE is excluded as it is standardized worldwide: https://www.doorbird.com/poe

 Apple Watch

If you install the DoorBird app on an iOS device, a paired Apple Watch will also work. It is possible to receive push messages on the watch or open the door.


Unfortunately audio communication via Apple Watch is technically not possible, as this is restricted by Apple. As soon as Apple offers an interface, we will implement it.


Please keep in mind that push notifications are only displayed on one of the devices after pairing: https://support.apple.com/en-us/HT204791

 Android TV

We do not support Android TV because there is still a very low demand and the distribution also is very limited, e.g. LG relies on webOS, Samsung on Tizen. 

 Firmware updates

Our devices receive automatic firmware updates regularly to introduce new features or match with the latest changes introduced with iOS/Android updates.


The roll-out usually happens in update waves, which means that not all devices receive the latest firmware at the same time, and it can take up to a few weeks before all devices are updated.


As soon as we start the roll-out for a new firmware, we inform about the changes here: https://www.doorbird.com/changelog


An update always only affects the product series that are shown under "Products affected".


It is possible to check the firmware version for a device at any time: https://www.doorbird.com/checkonline


If you want to perform an update, you can do this in the administration of the DoorBird App with the "Check for firmware update" function. 

 Illumination - Bell push button

D10x/D11x/D20x series:


For all models of the D10x/D20x series the illumination of the push buttons can be configured.


The setting "On" sets a permanent illumination, the setting "Off" deactivates the illumination and the setting "Automatic" sets illumination when darkness is detected.


The option to change this setting is available in the administration of the DoorBird App ("Button LED").


Regardless of the settings, illumination occurs within the first five minutes after a restart.


D21x series:


All models of the D21x series have permanently illuminated buttons.


We do not offer the option to change the behaviour. 

 iOS 14 - Settings - Allow local network

 iOS 14 - Settings - Allow local network

 Custom Ringtones

All IP video door stations (from firmware 000131) support the upload of a custom ringtone, that is played when the call button on the device is pressed:

DoorBird App → Settings → Administration → Login → Button Sound → Custom Sound


If you get an error message when uploading, the selected file is in an audio format that is not supported.

Please convert your audio file to an MP3 file with 44.1 or 48 kHz with a maximum length of 10 seconds.

You can use e.g. the following converter online for this: https://onlineaudioconverter.com/

 Amazon Alexa / Apple HomeKit / Google Home

The integration of Amazon Alexa/Apple HomeKit/Google Home with DoorBird IP video door stations was planned for a long time.


For data privacy reasons, we have stopped working on the integration with Amazon Alexa/Apple HomeKit/Google Home until further notice.


We will regularly check for Amazon Alexa/HomeKit/Google Home in the future whether there are good, secure and, above all, data privacy-compliant options for integrations available with already existing DoorBird Connect partners.


Currently, we cannot make any recommendations, but refer to the large number of existing integrations with other systems on our DoorBird Connect page: https://www.doorbird.com/connect

 DoorBird App - Push notifications are not displayed or only delayed - Manufacturer information

General advice on the subject of "push notifications".


If a push notification is not displayed or remains silent when displayed despite deactivated silent mode, register the device again for push messages by tapping on the registered user in the settings of the DoorBird app (e.g. abcdef0001), deactivate the slider for "DoorBell" below push notifications, go back one step and save, then wait 10 seconds, reactivate the slider for "DoorBird" and save again.


With this action, you register your mobile device again with the push services of iOS/Android for the DoorBird app.


iOS - Apple


The display of push notifications under iOS is documented in the following help article at Apple: https://support.apple.com/en-us/HT201925


Android - all manufacturers

The main reason for delayed or missing push messages on Android is the power settings. The following overview provides information for the latest Android versions. Earlier Android versions can have different names for the settings, please check the manufacturer support pages.


Huawei

1) Go to "Settings" → "Battery" → Disable "Performance mode", "Power Saving mode", and "Ultra Power Saving mode".

2) Go to "Settings" → "Battery" → "App launch" → Toggle the slider "Manage automatically" for the DoorBird app to "off" → Activate "Auto-launch", "Secondary launch", and "Run in background".

3) Restart the mobile device


Xiaomi

1) Go to "Settings" → "Apps" → "Permissions" → "Autostart" → Set the DoorBird app to always start in the background

2) Go to "Settings" → "Battery & Performance" → "Choose apps" → Select the DoorBird App → Choose "No Restrictions"

3) Restart the mobile device


OnePlus / OPPO

1) Go to "Settings" → "Battery" → "Battery optimization" → choose the DoorBird app and select "Do not optimize".

2) Go to "Settings" → "Battery" → "Energy saver" → choose the DoorBird app and turn off "Freeze when in Background" and "Automatically optimize when an anomaly is detected"

3) Go to "Settings" → "Notifications & Status Bar" → "Notification Manager" → select the DoorBird App and turn on "Allow Notifications", "Display on Lockscreen", "Display at the top of the screen", "Notification Sound and Vibration", and "Priority Notification"

4) Go to "System Organization" → "Security" → "Privacy Permissions" → "Startup Manager" → Activate autostart for the DoorBird App.

5) Restart the mobile device


Samsung

The display of push notifications is documented in the following help article: https://www.samsung.com/us/support/troubleshooting/TSG01001588/

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